After-sales service

Contact us at info@cetronicbenelux.com or +32 (0)2 424 18 20 with your order number, the product reference and a description of the problem. We will tell you how to proceed.

Our products are covered by the manufacturer’s warranty, whose length depends on the brand. The warranty covers manufacturing defects. It does not cover:

• normal wear and tear (straps, glass, cases);
• batteries;
• damage caused by impact, moisture or misuse;
• products opened or repaired by a third party.

We are not liable for the consequences of using the goods sold.

Goods travel at the buyer’s risk, even when delivered carriage paid. Check your delivery on receipt to keep your rights against the carrier.

Any claim must reach us by registered letter within 8 days of receipt, before the goods are altered in any way. State the product reference and the invoice number and date (or, failing that, the shipping document). A claim does not allow payment of an invoice to be delayed.

No goods may be returned to us without our formal agreement. If we acknowledge that your claim is justified, we replace the part of the delivery found to be defective as soon as possible.

For products out of warranty, our master watchmaker prepares a quote that we submit to you before any work.